Conflict Management, Contact Centre Operations & Customer Service

Your business is our business so at NCT we proud ourselves on delivering industry relevant contact centre operations training, customer service and bespoke conflict management training to suit your business needs. Equality and diversity play a key role in this area and with NCT’s training we will ensure that your staff are mentally equipped for the role that they play. Bespoke solutions to suit your environment are always catered for by us.

Conflict Management

Level 2 Award in Conflict Management

Contact Centre Operations

Level 1 NVQ Award in Contact Centre Operations

Level 3 Certificate in Contact Centre Operations

Level 2 Certificate in Contact Centre Operations

Level 3 NVQ Diploma in Contact Centre Operations

Level 2 NVQ Certificate in Contact Centre Operations

Customer Service

Level 1 Award in Customer Service

Level 2 NVQ Certificate in Customer Service

Level 3 NVQ Diploma in Customer Service

Level 2 Award in Customer Service

Level 3 Certificate in Customer Service

Level 2 Certificate in Customer Service

Level 3 Diploma in Customer Service